Cookies Policy

By using our website you are consenting to the use of the cookies detailed below.

We use cookies on our website, which amongst other things, help us to improve your experience of our website and to ensure that it performs as you expect it to. 

We use cookies on our website, which amongst other things, help us to improve your experience of our website and to ensure that it performs as you expect it to. Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit. They can improve your experience of using a website, for example, by remembering your preference settings and tracking your use of a website so that it can be improved to meet your needs. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Websites must get consent to send cookies to your computer or mobile device unless the cookies are strictly necessary to provide services to you. By using our website you are consenting to the use of the cookies detailed below. However, if you do not want us to keep sending cookies, you can set your cookies preferences by following the instructions below, although this might affect to some functionalities cookies.

How do I reject and/or delete these cookies?

You can reject cookies using our cookie management tool by clicking on the cog icon at the bottom-left of the screen or by clicking on the button below: 

Alternatively, all browsers permit that you reject and/or delete cookies either one at a time or all at once. The procedure for this depends on the browser you use. We have inserted a link to the most common used browsers below. Please remember to reject/delete cookies in all the browsers you use to visit our Website:

  1. Internet Explorer.
  2. Chrome.
  3. Firefox.
  4. Safari.

The table below explains what cookies we use on our website, why we use them and whether they are necessary or another type of cookie e.g. "marketing" or "analytical" cookies. We also state in the table whether a cookie is a "persistent" or "session" cookie. The difference is that:

  • Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.
  • Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Some of the cookies listed below are those set by our own website when you visit. However, we also have cookies on our website that are set by third parties.

Necessary cookies

Necessary cookies are essential to enable you to receive a service on a website. For example, cookies to operate online shopping baskets, do your internet banking or to comply with the law (e.g. such as to keep your information safe). We would not be able to operate our website without using the "necessary" cookies listed below.

Name

 Vendor

Purpose

Expiration time

CookieControl

Civic

This cookie is used to remember a user’s choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

Persistent (89 days)

Fluent Locale First Party This cookie is used to remember any selection a user has made about language, using the language selector, so that the site will be shown in their chosen language when returning to the site. Persistent (90 days)
locale_selected First Party Required to allow us to forward users on to a previously selected locale (country) when they return to the site root later. Persistent (90 days)

 

Analytics cookies

Analytics cookies collect information about how visitors use a website, for instance, which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website.

Name

 Vendor

Purpose

Expiration time

_ga Google Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website.  Persistent (730 days)
_gat_UA-# Google Analytics This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites.  Persistent (1 minute)
_gid Google Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website.  Persistent (1 day)
 _hjAbsoluteSessionInProgress Hotjar This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.  Persistent (30 minutes)
 _hjFirstSeen Hotjar This is set to identify a new user's first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.  Persistent (30 minutes)
 _hjid Hotjar Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.  Persistent (365 days)
 _hjIncludedInPageviewSample Hotjar This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.  Persistent (2 minutes)
 _hjTLDTest Hotjar When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.  Session

 

Marketing cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to help us improve the relevancy of advertising campaigns you receive. 

Name Vendor Purpose Expiration time
svResp survata.com Used to detect whether the user has responded to surveys presented on the website. The purpose of the surveys are website optimization. Persistent (181 Days)
APID advertising.com Used to record your browsing activity on multiple websites, with the purpose of displaying targeted ads. Persistent (366 Days)
ab agkn.com Collects data on user visits to the website, such as what pages have been accessed. The registered data is used to categorise the user’s interest and demographic profiles in terms of resales for targeted marketing. Persistent (365 days)
c bidswitch.net Regulates synchronisation of user identification and exchange of user data between various ad services. Persistent (365 days)
tuuid bidswitch.net This cookie has a unique user ID (randomly created by IPON/Bidswitch) on the basis of which Bidswitch can remember what banners you have seen and if you have visited the website of an advertiser. Bidswitch uses this information only for that specific advertiser to be able to determine when and how often you will see a certain banner. Persistent (365 days)
tuuid_lu bidswitch.net Contains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize advertisement relevance and ensure that the visitor does not see the same ads multiple times. Persistent (365 days)
bkdc
bkpa
bku
bluekai.com This cookie is set by Bluekai. This cookie stores anonymized data about the users' web usage as well as aggregate anonymous activities to build a profile to provide more targeted and relevant marketing and advertising. Persistent (180 Days)
Persistent (180 Days)
Persistent (180 Days)
demdex demdex.net This domain is owned by Adobe - Audience Manager. The main business activity is: Online profiling for targeted marketing This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modelling, reporting, etc. Persistent (180 Days)
dpm dpm.demdex.net This domain is owned by Adobe Audience Manager. The main business activity is online profiling for targeted marketing. Persistent (180 Days)
_fbp Facebook pixel When the Facebook pixel is installed on a website, and the pixel uses first-party cookies, the pixel automatically saves a unique identifier to an _fbp cookie for the website domain if one does not already exist. Persistent (90 days)
fr Facebook pixel When the pixel loads, Facebook places a so-called “fr”-cookie on your computer, which helps Facebook to provide you with more personalized advertisements, but also to measure and improve advertisements. Persistent (90 days)
test_cookie Google Ads Test for cookie setting permissions in user's browser. Persistent (15 minutes)
_gcl_au Google Ads This cookie is set by Google Analytics to take information in advert clicks and store it in a 1st party cookie so that conversions can be attributed outside of the landing page Persistent (90 days)
Subject-Id Placed Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. Persistent (730 Days)
audit rubiconproject.com Google Advertising via doubleclick.net: – Cookies gather information with the goal of optimising the effectiveness of advertisements. Persistent (365 days)
khaos rubiconproject.com Rubicon Project cookie used for tracking advertising campaigns and collect anonymized user behaviour statistics Persistent (365 days)
sambapxid Samba TV Used to track the visitor across multiple devices including TV. This is done in order to re-target the visitor through multiple channels. Persistent (730 Days)
TDCPM
TDID
theTradeDesk The Trade Desk uses non-personal information collected from cookies to target and serve relevant advertising to consumers and to perform attribution analysis or other analytics regarding advertising audiences, as well as to compile, match and link audiences on behalf of its clients. Persistent (365 days)
Persistent (365 days)
A3 Yahoo Ads targeting cookie for Yahoo Persistent (365 days)
VISITOR_INFO1_LIVE YouTube We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

A cookie that YouTube sets that measures your bandwidth to determine whether you get the new player interface or the old.
Persistent (179 days)
YSC YouTube This cookie is set by the YouTube video service on pages with embedded YouTube video Session
zc zeotap.com Zeotap is a Customer Intelligence Platform (CIP) that helps companies better understand their customers and predict behaviors, to invest in more meaningful experiences. Persistent (730 Days)
zsc zeotap.com Zeotap is a Customer Intelligence Platform (CIP) that helps companies better understand their customers and predict behaviors, to invest in more meaningful experiences. Persistent (1 Day)

 

Social sharing cookies

We use some social sharing plugins, which are third party cookies provided by social media sites, to allow you to share certain pages of our website on social media. If you are logged in to a social media site while browsing our website, the share button will allow you to post a link to the content you are viewing on the social media site. Please review the privacy policies of the relevant social media sites to ensure you are aware of any information they may collect via these cookies.

Social-sharing buttons Third party providing the function Privacy policy of the third party
Facebook features Facebook, Inc https://www.facebook.com/about/privacy
Twitter social sharing features Twitter, Inc https://twitter.com/privacy
Instagram social sharing features Instagram, LLC https://instagram.com/about/legal/privacy/
Pinterest Pin share button Pinterest Inc https://policy.pinterest.com/en-gb/privacy-policy
WhatsApp share button WhatsApp Inc https://www.whatsapp.com/legal/privacy-policy-eea