.

Terms and conditions

TERMS AND CONDITIONS OF PURCHASE FROM OUR SITE

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website to you. Please read these terms and conditions carefully before ordering any Products from our website (our site). You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

  1. Service Availability
    1. Our site is a place for you to select and order our Products. Our site describes the Products in more detail.
    2. Our site is intended for use by people resident in the United Kingdom, Europe and the rest of the world. Those who choose to access this site from outside the United Kingdom are responsible for compliance with local laws of that country if and to the extent local laws are applicable.
    3. Please note that our site is available only to individuals that can form legally binding contracts under applicable law. Although the contents of our site are aimed at all users, you must be over 18 years to purchase the Products, using the payment method displayed on our site. If you do not qualify click here to leave our site now.
  2. How The Contract Is Formed Between You And Us
    1. When ordering a Product you will automatically be taken through the purchase procedure. Details of our prices for the products and the procedures for payment and delivery are displayed on our site.
    2. After placing an order, you will receive an e-mail from us acknowledging that we have received it. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
    3. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. 2.4 The Products will be dispatched within 24 hours upon receipt of payment unless the products are unavailable at the time of purchase.
  3. Our Status
    1. Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction
    2. We may also provide links on our site to the sites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose site we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
  4. Consumer Rights
    1. If you are contracting as a consumer, then subject to paragraph 4.2 you may cancel a Contract at any time within seven (7) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in paragraph 8 below).
    2. To cancel a Contract, you must inform us in writing and return the product(s) to us immediately, in the same condition in which you received them, and at your own cost. You will not have any right to cancel a Contract which comprises hand dispensed items unless we have incorrectly dispensed the order.
  5. Availability And Delivery
    1. Your order will be fulfilled 24hrs from receipt of payment, unless there are exceptional circumstances or that the item is out of stock. In case of the latter we will endeavour to send it out as quickly as possible and to inform you via email.
    2. If the Product you ordered is unavailable, we may provide to you a substitute of an equivalent quality and price.
  6. Risk And Title
    1. The Products will be at your risk from the time of delivery.
    2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges.
  7. Price And Payment
    1. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
    2. These prices include VAT but exclude delivery costs, which will be added to the total amount due.
    3. Prices are liable to change at any time, but changes will not affect orders for which we have already sent you an order confirmation email.
    4. Products will all be charged at UK prices and subject to the exchange rate on the day of purchase if bought from outside the UK.
    5. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
    6. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
    7. Payment for all Products must be by credit or debit card. We accept payment with Visa, Mastercard, Maestro, Solo, Delta but NOT Amex and Diner's Club. We will not charge your credit or debit card until we dispatch your order.
    8. You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our site will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay, non-delivery or charges imposed by your card issuer.
  8. Our Refunds Policy
    1. When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with paragraph 18 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product. You must arrange for and pay the costs of returning the Products to us. If requested, we may collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund.
    2. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
    3. Products returned by you within the seven-day cooling-off period (see paragraph 4.1 above) will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
    4. If you have any complaints, you should direct them to us via e-mail mailorder@nelsonshp.com or by post at 73, Duke Street, London W1K 5BY.
  9. Our Liability
    1. Important Information: In purchasing our Products, we make clear that the information on our site is not intended to be solely relied upon by you in making (or refraining from making) any decisions regarding your health or wellbeing. We strongly recommended you consult your GP or a professional advisor.
    2. We warrant to you that any Product purchased from us through our site is of satisfactory quality.
    3. Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
    4. This does not include or limit in any way our liability:
      1. For death or personal injury caused by our negligence;
      2. Under section 2(3) of the Consumer Protection Act 1987;
      3. For fraud or fraudulent misrepresentation; or
      4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    5. We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  10. Import Duty
    1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
  11. Written Communications
    1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  12. Notices
    1. All notices given by you to us must be given to Nelsons Homeopathic Pharmacy, 73 Duke Street, London W1K 5BY or at mailorder@nelsonshp.com . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 11. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  13. Transfer Of Rights And Obligations
    1. The Contract between you and us is binding on you and us and on our respective successors and assigns.
    2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
    3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
  14. Events Outside Our Control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
      1. Strikes, lock-outs or other industrial action.
      2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
      3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
      4. Impossibility of the use of public or private telecommunications networks.
      5. The acts, decrees, legislation, regulations or restrictions of any government.
    3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  15. Waiver
    1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 11 above.
  16. Severability
    1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  17. Entire Agreement
    1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
    2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
    3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
  18. Our Right To Vary These Terms And Conditions
    1. We have the right to revise and amend these terms and conditions from time to time.
    2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
  19. Law And Jurisdiction
    1. Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
  20. Information About Us
    1. Nelsons Homeopathic Pharmacy is a well established homeopathic pharmacy business which sells a wide range of high quality homeopathic products and remedies for your wellbeing.
    2. This site is operated by Nelsons Homeopathic Pharmacy which is a trading name of Nelson Pharmacies Limited. We are registered in England and Wales under company number 249879 and with our registered office at 5 Endeavour Way, Wimbledon, London SW19 9UH.
    3. Our main trading address is 73 Duke Street, London W1K 5BY.
    4. Our VAT number is 318599419.
    5. We are regulated by Westminster Primary Care Trust/NHS and member of the Royal Pharmaceutical Society.